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STORE POLICY

Wholesale Only

Jewelry Route is a wholesale company and require all customers to provide a valid resale tax ID number at the time of registration. For tax ID number information, please contact IRS for state requirement

Minimum Requirement

There is no minimum limit. But you should provide a valid resale tax ID(EIN).

Shipping

Our normal pick-up schedule is at 4PM CST Monday to Friday. We ship out orders made after 1PM previous day to orders made before 1PM on the same day. All orders submitted after 1PM will be shipped out on the following day. Orders made after 1PM on Friday to before 1PM on Monday will all be shipping out on Monday, except on holidays. In case of Next Day Air shipping needs or any other Urgent needs are should be noticed before 2PM CST by phone calling.

Returning Items

For items that are damaged upon arrival, have manufacturing defect, or shipped out in error, please send them back to us for full credit onto your store account. All other returns will be subjected up to 30% restocking fee. All returns should be within 10 days of package receipt date. see more detail in Return Policy.

Payment

Jewelry Route takes Visa, Master Card, and Amex Card. We also gladly accept bank wire transfer, COD, and Pay Pal payments. First order can not be placed with COD payment option. All subsequent orders can be paid using any other acceptable method. Customers must establish a good purchasing history with us before utilizing COD cashier is check or money order payment method.

We do not accept company or personal check as a COD payment.

Wire Transfer

If a customer wants to use wire trans. Please call us and ask more detail, or use email(info@jewelryroute.com) Thanks.